Mohr Flames

FAQs

What kind of wax and wicks do you use?

Our candles are made with 100% soy wax, lead-free cotton wicks, and premium fragrance oils infused with essential oils. Our candles are also petroleum-free.

How do I make my candle last longer?

Trim your wick to approximately ¼ inch before each burn. Keep your candle away from drafts, and avoid burning it for more than 3–4 hours at a time.

For the best burn, allow the wax to melt evenly across the surface during each use whenever possible.

Do you ship internationally?

Not at this time. We currently ship within the United States only.

Standard shipping is $9.95, with complimentary standard shipping on orders of $75 or more.

How long will my order take to arrive?

Orders are typically packed and shipped within 1–3 business days, excluding weekends and holidays.

Most orders arrive approximately 2–5 business days after shipment, although transit times may vary depending on your location and carrier conditions.

Will I receive tracking information?

Yes. Once your order ships, you’ll receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to update after your package has been accepted by the carrier.

What if my candle arrives broken or damaged?

We’ll make it right.

Please email [email protected] within 7 days of delivery with your order number and photos of the damaged item and packaging.

We’ll review the issue and work with you on an appropriate replacement or refund.

Can I return a candle if I don’t like the scent?

We accept returns of unused and unburned products in their original condition within 14 days of delivery.

Because fragrance is personal, candles that have already been burned or used cannot be returned due to fragrance preference.

If you’re unsure which fragrance is right for you, feel free to contact us before ordering — we’re happy to help.

Can I change or cancel my order?

If you need to change or cancel your order, email [email protected] as soon as possible.

We’ll do our best to accommodate your request, but we can’t guarantee changes or cancellations once an order has entered processing or shipped.

Do you offer gift wrapping or gift notes?

Not at this time, but it’s something we may offer in the future.

Can I request a custom scent?

We aren’t currently accepting custom scent requests, but stay tuned for future offerings and releases.

How can I contact you?

You can reach us at [email protected] or through the contact form on our Contact page.