Mohr Flames

Shipping & Returns

We want your Mohr Flames order to arrive safely and for your experience with us to be as smooth as possible. Please review our shipping and return information below.

Shipping

Processing

Orders are typically packed and shipped within 1–3 business days, excluding weekends and holidays.

Domestic Shipping

We currently ship within the United States. Standard shipping is $9.95. Complimentary standard shipping is available on orders of $75 or more.

Transit Times

Most orders arrive within approximately 2–5 business days after shipment. Transit times may vary based on destination, carrier conditions, weather, holidays, and other circumstances outside of our control.

Tracking

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information when available. Please allow time for tracking information to update after your package has been accepted by the carrier.

Shipping Addresses

Please double-check your shipping address before placing your order. If you notice an error after ordering, contact us at [email protected] as soon as possible. We’ll do our best to update the address before your order ships, but we cannot guarantee changes once an order has been processed or shipped.

Returns & Order Issues

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us at [email protected]within 7 days of delivery.

Please include your order number, a description of the issue, and photos of the item and packaging when applicable. We’ll review the issue and work with you on an appropriate replacement or refund.

Returns

We accept returns of unused and unburned products in their original condition within 14 days of delivery.

To request a return, contact [email protected] with your order number before sending anything back. Items returned without first contacting us may not be accepted.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Fragrance Preference

Because fragrance is personal, we cannot accept returns on candles or other products that have been burned, used, or altered due to fragrance preference.

Refunds

Once an eligible return has been received and inspected, we’ll notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Questions?

If you have any questions about your order, shipping, or a return, contact us at [email protected] and we’ll be happy to help.