Mohr Flames
Privacy Policy
Last updated: August 22, 2026
Mohr Flames respects your privacy and is committed to protecting the personal information you provide when visiting, interacting with, or making a purchase through our website.
This Privacy Policy explains what information we collect, how we use it, and when it may be shared with service providers that help us operate our business.
Information We Collect
When you visit our website, place an order, create an account, contact us, submit a form, or otherwise interact with Mohr Flames, we may collect information including:
Your name
Email address
Billing and shipping address
Phone number, when provided
Order and purchase information
Account information, if you create an account
Information you provide through forms or customer-service requests
Communications you send to us
IP address, browser information, device information, and information about how you interact with our website
We use this information as necessary to process orders, provide customer service, operate and improve our website, communicate with you, prevent fraud, and meet our legal and business obligations.
Orders and Payments
When you place an order, we collect information necessary to process and fulfill your purchase, including your contact information, billing information, shipping information, and order details.
Payments are processed through third-party payment providers. Mohr Flames does not directly store your complete credit or debit card information on our website.
Our payment providers may collect and process payment and transaction information according to their own privacy practices.
Shipping and Order Fulfillment
We use the information you provide during checkout to process, fulfill, and deliver your order.
Information such as your name, shipping address, contact information, and relevant order details may be shared with shipping carriers and other service providers when necessary to fulfill your purchase.
Taxes
We may use third-party services to calculate applicable sales taxes based on information provided during checkout, such as your shipping or billing location.
Forms and Customer Support
When you submit a form or contact us regarding an order, return, damaged product, refund, store credit, or other customer-service matter, we may collect the information you provide, including your contact information, order information, message, and any files or photos you choose to submit.
We use this information to respond to your request, provide customer service, resolve order issues, process eligible refunds or store credits, and maintain appropriate business records.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate essential website functionality, maintain your shopping cart and checkout session, remember certain preferences, improve website performance, and help us understand how visitors use our website.
Some cookies and similar technologies may also be provided by third-party services used on our website.
You can control cookies through your browser settings. Disabling certain cookies may prevent portions of the website, including shopping and checkout features, from functioning correctly.
Analytics and Marketing
We may use analytics and marketing technologies to understand how visitors use our website, measure website performance, and improve our products and customer experience.
These technologies may collect information such as your IP address, browser or device information, pages viewed, interactions with our website, and referring website.
We may also use tools that allow visitors to sign up for marketing communications or receive promotional messages. Information submitted through these tools may be processed by service providers that help us provide those communications.
Where required, you may be provided with choices regarding non-essential cookies and similar technologies.
Customer Accounts
If you create an account with Mohr Flames, we may store information you provide in your customer profile, including your name, contact information, addresses, and order history.
You may be able to view or update certain account information by logging into your account.
Communications
If you contact us, we may retain your message and contact information so that we can respond to your inquiry and provide customer support.
If you choose to receive marketing communications from us, we may use your contact information to send those communications.
You may unsubscribe from marketing emails using the unsubscribe option included in those messages where applicable.
Transactional communications related to your purchases, account, or customer-service requests are separate from marketing communications.
How We Share Information
We do not sell your personal information.
We may share personal information with service providers that help us operate our website and fulfill your purchases. These may include providers that assist with:
Website hosting and ecommerce
Payment processing
Shipping and fulfillment
Sales-tax calculation
Analytics
Email and marketing services
Website forms and customer support
Website security and fraud prevention
Website performance
These service providers may receive information as necessary to perform services on our behalf or as otherwise described in their respective privacy policies
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or website.
How Long We Keep Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods may vary depending on the type of information and why it was collected.
Your Privacy Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of certain personal information we maintain about you.
You may also have rights regarding certain uses or disclosures of your personal information depending on applicable law.
Some information may need to be retained when required for legal, tax, accounting, fraud-prevention, security, or other legitimate business purposes.
To make a privacy-related request, contact us using the email address below.
Third-Party Services and Links
Our website may contain links to or integrations with third-party websites and services.
Those third parties maintain their own privacy practices, and this Privacy Policy does not govern information collected directly by third-party websites or services.
We encourage you to review the privacy policies of third-party services you choose to interact with.
Security
We use reasonable administrative and technical measures designed to protect personal information.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or legal requirements.
Any updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or would like to make a request concerning your personal information, contact:
Mohr Flames
[email protected]